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Business Process Outsourcing
Outsourcing enables organizations to reduce costs while maintaining or improving quality of operations.
Why Outsource?
- Reduce capital expenditure and sunk cost, access to immediate expertise, low risk, flexibility and scalability.
- Seamlessly integrate with your business and create a virtual department that would be expensive to maintain internally.
- Consolidate their resources and concentrate on their core-business.
- Tremendous cost savings throughout the process.
Current Projects
- Banking : Credit cards, mortgage lead generation
- Publishing : Tele-sales of prominent magazines/newspapers based in USA.
- Entertainment : Digitization and fulfillment of music and video content.
- Computer Hardware : Sales calls and up-sells to new and current customers.
- Software Fulfillment House: 24x7 Customer support operations.
Services Provided
- Inbound Calling : Help-desk, Technical support, Customer Service, New product information, Dealer locator, Advertising support, Direct mail support, Seminar/Trade show registration, Directory enquiry, Complaint handling, Reservation/ Ticketing, Rebate & claims, Off-hour/ Weekend calling, Application screening, Emergency services, Affinity/ Partnership/Loyalty programs, Order processing.
- Outbound Calling : Marketing research/ surveys, Market need analysis/assessment, Appointment setting, Tele-sales/ Tele-marketing, Lead generation, Lead qualification, Trade show follow-up, Political polling, Customer satisfaction surveys, Direct mail implementation, Thank-you/ Follow-up calls, Receivables outstanding, Data capture/ verification, Account management.
- Digitization : Digitization of audio CDs, DVDs. Conversions from one format to another. Creation of Meta data for digitized content.
- Data Entry : Data entry into a database (remote/local). Data entry of product, content into backend systems. Creation of daily content including articles, reviews, news stories.
Technology and Infrastructure
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